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Returns & Refund Policy

Last updated: 24/02/2026

At The Yorkshire Kitchen, we take great pride in the quality of our handcrafted products. Because we deal in fresh, perishable goods, our returns policy is designed to ensure food safety while providing you with total peace of mind should something go wrong.

30-Day Guarantee for Damaged or Faulty Items

In accordance with the Consumer Rights Act 2015, you have a statutory right to a refund or replacement if your goods are faulty, not as described, or not of satisfactory quality.

To ensure we can look after you properly, we offer a 30-day window to report any issues with your order. Please contact us as soon as possible if:

• Your items arrive damaged or leaking.

• You have received the incorrect product.

• The product is faulty or does not meet our high quality standards.

To report an issue, please email our team at: jamie@theyorkshirekitchen.com

Please include:

1. Your order number.

2. A brief description of the problem.

3. Clear photographs of the product and the packaging it arrived in.

Our Assessment Process

In most instances, clear photographs are all we need to assess the issue and arrange a solution for you. This means you usually won’t need to worry about posting perishable items back to us.

• Returns: If we do require an item to be returned for inspection, we will provide a prepaid return label or arrange a collection at a time that suits you.

• No Extra Costs: You will never be charged for return postage or "restocking fees" for damaged or faulty goods.

• Authorisation: Please contact us before sending any items back, as unsolicited returns may not be processed.

Refunds & Replacements

If your claim is approved, we will offer you the choice of:

• A full replacement sent out via tracked delivery.

• A full refund to your original payment method.

• A partial refund (where appropriate and agreed upon).

Speedy Processing: Approved refunds are processed by our team immediately. You can typically expect the funds to appear back in your account within 3–5 business days. Please note that your bank or card provider may occasionally take a little longer to update your balance.

If more than 10 business days have passed since your refund was approved and you haven't seen the funds, please do get in touch with Jamie at jamie@theyorkshirekitchen.com so we can look into it for you.

Order Cancellations

We move quickly to get your fresh butters out of the kitchen and onto your table. If you have a change of heart and wish to cancel your order, please email us as soon as possible.

• Before Dispatch: If your order has not yet been processed for shipping, we will cancel it immediately and issue a full refund.

• After Dispatch: Once your order has been handed over to our courier, we are unable to cancel or recall it due to the perishable nature of the goods.

Perishable Goods & 'Change of Mind'

Because our butters and food products are freshly made and perishable, we cannot accept returns or offer refunds for "change of mind" or if you simply dislike a specific flavour. To maintain our strict food safety standards, we cannot accept returns for:

• Products that have been opened or tampered with.

• Items that have been stored incorrectly after delivery (e.g., not refrigerated).

• Orders where the 30-day reporting window has passed.

Your satisfaction is incredibly important to us. If you are unhappy with your purchase for any other reason, please do reach out to Jamie and the team—we will always do our best to find a fair solution.

International & EU Orders

For our customers in the European Union, please note that the "14-day cooling-off period" does not apply to perishable goods that are liable to deteriorate or expire rapidly. However, your rights regarding damaged or faulty goods remain exactly the same as outlined above.